Showing posts with label telemarketer. Show all posts
Showing posts with label telemarketer. Show all posts

Monday, September 29, 2008

Do Not Call Reduces Annoying Telemarketing Calls, But Encourages Spam Mail


Canada's National Do Not Call List (DNCL) comes into effect today, which is good news for anyone who receives those annoying phone calls during dinner that ask if you're happy with your current car insurance provider. All you have to do is register at http://www.dncl.gc.ca/, and telemarketers will not be permitted to contact you by phone. If they violate this rule, they could be fined up to $15,000! It sounds great, but does this mean they'll stop trying to contact you for good? Not quite.

A survey conducted on behalf of Pitney Bowes by Harris/Decima finds that 66% of businesses that currently market their products and services by phone will simply switch to the direct mail method. Great. So my dinner, favourite TV show, or early Saturday morning will no longer be interrupted by some student reading robotically from a script, but my mailbox will be crammed with even more junk mail for recycling that I don't even open.

Nevertheless, direct mail campaigns obviously work to some degree, as long as the recipient is interested in your product or service. The same survey found that 26% of Canadians would be more likely to read unsolicited mail ifit were personalized. And the Direct Marketing Association (DMA) reports that every $1 spent in direct mail brings in $11 of business; more than twice as much as any other medium. (If this is the case, though, than wny wouldn't companies just go the direct mail route from the get-go?)

While the study was commissioned by Pitney Bowes with an obvious slant to snail mail campaigns, I'm sure that there are other studies that show many marketers will opt for the e-mail route as well. Online advertising spends will likely also go up as another method to reach customers. Funnily enough, my mom sent out an e-mail blast this morning letting everyone know about the DNCL, and suggesting that, while adding your name to the list might eliminate the calls, you could end up with "door-to-door (ding dong) telemarketers". (And yes, believe it or not, my mom is Internet-savvy!)

Rest assured that telephone or not, marketers will find a way to get their message out, whether it's by ding-dong door calls (selling vacuums, perhaps?) or a few extra letters in the mail every morning.

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Tuesday, July 3, 2007

Do Not Call is Coming


Hi, my name is Christine from Company XYZ, and you have been demographically selected to….(*click*). Ever experienced such a scenario? It’s highly likely that you have, with telemarketing running rampant in Canada. Well, your hopes and prayers to stop being bothered during dinner time, or while your favourite TV show is on might be answered. Today, the CRTC is one step closer to the creation of a National Do Not Call List. If your number is on this list, telemarketers can’t call you.

I’m skeptical as to how well such a list would work: according to a prepared CRTC press release, some callers would be exempt from the list due to the Telecommunications Act. These include: registered charities; political parties; nomination contestants, leadership contestants or candidates of a political party; opinion polling firms; general circulation newspapers; organizations that have an existing business relationship with a consumer; and organizations to business consumers. Pardon my asking, but who exactly is left? Can't pretty much any company find a loophole that would slot them in one of these categories?

For example, my cell phone and cable TV is from Rogers making me an existing Rogers customer. Does this mean one of Rogers Publishing magazines can call me? After all, it is technically the same company when you reach the top of the organizational chart, right? Note: this is just an example: I do not, as it stands, receive any unsolicited phone calls from Rogers!

Nevertheless, if you hate late night calls and prodding tele-sales tactics, I’d advise you get on this list as soon as the opportunity becomes available. The CRTC says that once it has located an independent operator to manage the list, Canadians will be able to add their number to the database at no charge.

I hope whatever company is found to operate this list understands the importance of high security: can you imagine what would happen if such a list was hacked?