Traveling on Business

Many jobs require frequent travel, and the publishing business is no exception. We’re often flying out of town for trade shows, press conferences, and other industry-related events. After going to CEDIA EXPO, and a few other conferences, over the last couple of months, I've observed a few irksome things about travel.

When traveling by plane, you’re sure to become annoyed at one thing or another: long lines at customs; being forced to take off your shoes; random baggage checks; not being able to take a bottle of water in your carry-on, and so on. But our experience went beyond these standard (but unfortunately necessary) annoyances.

Here’s the story: on the return flight from CEDIA, we noticed that the itinerary named two different airlines ("XX flight" in big letters "by YY"). As Murphy’s Law would have it, our driver insisted that he drop us off at airline XX, only to find out that we really should have been taken to airline YY’s check-in station. Needless to say, it wasn’t uncommon to hear a few expletives as we lugged our baggage across the airport. Why were two, active airlines named on the itinerary? And the incorrect one in larger, more prominent lettering, at that? Politics or not, there’s no need to confuse the traveler.

Once ready to check-in, my colleague was told he had to pay an additional fee because his suitcase was overweight. That was no big deal. But then the attendant added non-chalantly that if he split his things into two suitcases, he could avoid the extra cost. Huh? Apparently two bags that take up more room on a plane are better than one that’s slightly overweight. Needless to say, the expletives kept coming.

Of course the other part of business travel is the hotel stay which, for the most part in my experiences, has been wonderful. Many people these days stay in touch while traveling solely via handheld devices like a Blackberry, but someone like me who works predominantly online needs to stay connected on a full-blown notebook PC back in the room. I still can't believe that WiFi access isn't yet a standard free feature in hotels. I’ve stayed in some pretty fancy hotels, and could not believe that even they still make you pay $10 per day to log onto the ‘net. Haven’t we reached a point where Internet access is just as ubiquitous as a TV or clock radio?

I digress…

Chicago Doesn’t Want to be Covered in WiFi

Just as several cities, including Canada’s own Toronto, ramp up for blanket WiFi service, Chicago has decided not to proceed with it. Why? Officials say it would be too expensive, and not enough people would actually use it.

I can’t argue with that. I live in the heart of downtown Toronto, right smack-dab in the middle of our blanket WiFi One Zone high-speed Internet, which is offered through Toronto Hydro Telecom. When this service was on free trial, I tried constantly to log on, and although I could see the network, I could never successfully get to the page to set up an account and log in. Funny enough, now that you have to pay to use it, my notebook constantly picks up the network and tries to log me on. Sure, it’s cheaper than my current high-speed package. But time is precious, and there’s nothing more frustrating than trying to get online and not being able to.

Plus, I don’t trust services like blanket WiFi to offer speeds that could rival my high-speed Internet at home; and saving a few bucks isn’t worth the potential for pulling my hair out because of super-slow speeds, whether I'm at home, or sitting in a coffee shop.

However, as they say, don't knock it 'til you try it, right? Maybe one sunny day, if I'm sitting on patio and feel like propping open my laptop to get some work done, I might just pay the $10 and try it out .

Meanwhile, the future of blanket WiFi is looking bright, as many tout WiMax as the “next big thing” in wireless technology. “WiMAX makes broadband as ubiquitous as air, and we believe it is key,” said Motorola President Greg Brown at the Canadian Telecom Summit that was held in June in Toronto, ON.

As technologies like WiMax and 3G for mobile devices continue to develop, blanket wireless might become a much more attractive option.

[Photo: Toronto Mayor David Miller and Toronto Hydro Telecom President, David Dobbin log on to the One Zone WiFi network while on King St. in Toronto, ON.]